At Buck Knives Sales, we stand behind our premium tactical knives and gear with the same unwavering commitment that goes into their craftsmanship. Should your purchase not meet our exacting standards or your operational requirements, our streamlined returns process ensures rapid resolution.

1. ELIGIBILITY FOR RETURNS

We accept returns within 15 days of delivery for most tactical equipment, provided:

  • Item is in original, undamaged condition with all packaging
  • All included documentation and accessories are present
  • Proof of purchase is provided (order number/email confirmation)

NON-RETURNABLE ITEMS:

For safety and legal compliance, the following cannot be returned:

  • Customized or sharpened blades (including engraved Bowie knives)
  • Opened/used assisted-opening mechanisms (CRKT or Kershaw assist models)
  • Clearance items marked as final sale

2. TACTICAL RETURN PROCESS

Follow this operational sequence for efficient processing:

  1. Initiate Request: Email [email protected] with subject line “RETURN – [Order#]”
  2. Provide Intel: Include photos of the item(s) and original packaging
  3. Receive RMA: Our Tactical Support will issue a Return Authorization within 24hrs
  4. Ship Back: Send to 32532 Jean Dr, Union City, US 94587 via tracked carrier
  5. Inspection: Our armory team verifies condition upon receipt (2-3 business days)

3. REFUND OPERATIONS

Upon approval:

  • Timeline: 3-5 business days after inspection completion
  • Method: Original payment channel (credit card/PayPal)
  • Deductions: Original shipping costs non-refundable; return shipping at customer expense

4. EXCHANGE PROTOCOL

For size or model exchanges (e.g., switching from F-16 OTF to fixed blade):

  1. Follow standard return procedure
  2. Specify desired replacement in your email
  3. Price differences will be reconciled via invoice
  4. Expedited shipping available for tactical professionals

5. DAMAGED/MISSHIPMENT CASES

For operational failures on our part:

  • Report within 48 hours of delivery
  • We cover return shipping costs
  • Priority processing for replacements

RETURN REQUEST TEMPLATE

Subject: RETURN – [Your Order #12345]

To: Tactical Support Team <[email protected]>

[Your Full Name]
[Shipping Address]
[Contact Phone]

Requested Action: â–¡ Refund â–¡ Exchange (specify:_________________)

Item(s) for Return:
1. [Product Name] (e.g., “CRKT Assisted-Opener”)
2. [Product Name]

Reason for Return:
[ ] Defective
[ ] Incorrect Item
[ ] Doesn’t Meet Tactical Requirements
[ ] Other: _________________________

Attachments: â–¡ Photos of item/packaging â–¡ Proof of purchase

Additional Notes:
_______________________________________
_______________________________________

6. INTERNATIONAL OPERATIONS

For our global tactical community (excluding restricted regions):

  • Return shipping costs not reimbursed for international orders
  • Customs documentation must mark as “RETURNED GOODS”
  • Allow additional 7-10 days for international processing

Note: This policy supersedes any terms on third-party platforms. For urgent tactical support, contact our team at [email protected].